SHIPPING AND RETURNS POLICY

Table of shipping and return costs (Euros)

  COUNTRY ENVIO CONVENCIONAL  ENVIO CONVENCIONAL
   1 PAIR 2 PAIRS GREATER THAN TWO PAIRS RETURNS
FRANCIA, BELGICA, LUXEMBURGO Y HOLANDA FREE FREE 5 PAID BY CUSTOMER
ALEMANIA FREE FREE 5 PAID BY CUSTOMER
CANADA 15 20 10+ 5 (per additional pair) PAID BY CUSTOMER
ITALIA FREE FREE 5 PAID BY CUSTOMER
IRLANDA 5 5 7 PAID BY CUSTOMER
SUIZA 5 10 10+ 5 (per additional pair) PAID BY CUSTOMER
FINLANDIA, LITUANIA 5 10 10+ 5 (per additional pair) PAID BY CUSTOMER
REINO UNIDO 5 10 10+ 5 (per additional pair) PAID BY CUSTOMER
USA 15 20 10+ 5 (per additional pair) PAID BY CUSTOMER
RESTO MUNDO 15 20 10+ 5 (per additional pair) PAID BY CUSTOMER

 

FEES

CARRIER EXPRESS

An additional cost will be added to all orders equal to or less than 79 Euros if you select express delivery. (Please note that this carrier is not available in all countries). It will be reflected as an item in the checkout process when completing your purchase. This amount will not be charged for orders over 79 Euros. In the event of a total or partial refund, the order value at the end of the order shall be taken as the reference value, and the customer will bear the additional cost if the order does not exceed the stated order value.

Amount added for minimum order value not exceeded (minimum fee)

An additional cost for shipping preparation will be added to all orders equal to or less than 60 Euros, reflected as an item in the checkout process when completing your purchase. This item is detailed at checkout and may vary depending on the country from which the purchase is made. In the event of a total or partial return, the order value at the end of the order shall be taken as the reference value, and the customer will bear the additional cost if the order does not exceed the minimum order value.

 

CURRENCY EXCHANGE

All our rates are in Euros. This amount is reflected in the cart process. As a guideline for the client, we offer a conversion to the currency of your country through the platform www.fixer.io. Your bank may apply a different conversion rate when making the payment.

CUSTOMS

You may experience delays in your shipment due to customs, especially in non-EU countries (UK, US, etc.). Please, with the tracking number of your order, contact your carrier directly to see the status of your shipment. We inform that additional costs could be applied in the customs of non-European countries.In the case of the UK and due to and due to Brexit from 01-01-2021 the UK government will collect VAT and fees. In any case, the additional costs in customs are borne by the client and are not the responsibility of Lifeconcept S.L

CANCEL YOUR ORDER

You can cancel your order as long as it is not in preparation by our warehouse. Please note that orders ship the first business day after purchase. To request cancellation, please contact our Customer Service through the contact form or Chat.


RETURNS

How to return an online order

Before confirming your purchase LIFE CONCEPT strongly advises you to observe and check the sizes chart available in the section “How to buy” and included in each model profile.
If you are not satisfied with your purchase on arrival you have thirty (30) days starting from the delivery date to return or exchange the article.

Return terms and conditions:

    • The product must not have been used.
    • The pick-up and delivery costs of returns for reasons other than manufacturing defects (e.g.: "I don't like them", "I prefer a different colour", "I ordered the wrong size", etc.) will ALWAYS be paid by the customer, never by LIFE CONCEPT.
    • The product must be returned within 30 days in the same condition as it was delivered, in the original box and with the original labels, to the following address: Return address:
    • LIFE CONCEPT (El Naturalista,Art, Neosens) POLÍGONO MORETA, S/N 26570 QUEL (LA RIOJA) ESPAÑA
    • Before returning your purchase you must obtain authorization and a merchandise return number from LIFE CONCEPT.
    • You can consult the e-Shop customer support service in the event of queries:
      • eshop@elnaturalista.com
      • Phone:+34 941 403 371

Can I change the size of a specific model from the e-Shop?

Before confirming your purchase LIFE CONCEPT strongly advises you to observe and check the sizes chart available in the section “How to buy” and included in each model profile.
Our goal is to ensure that every customer is fully satisfied.
You have thirty (30) days from the delivery date to return or change the product for any reason (size, colour, etc.) if you are not completely satisfied. LIFE CONCEPT declines all responsibility on expiry of this 30-day period.

How can I present a claim?

If you need to file a claim regarding your shoes, please contact the store where you purchased them. The store will contact us, and together we will work to resolve the problem.
Given our distribution system, we handle customer claims through the shops in order to give you the best personal assistance.

I need to file a claim but I cannot got to the store, How can I do it?

Taking into consideration the fact that you are not able to contact them, we exceptionally will try to help you.

Please kindly send us one mail to eshop@elnaturalista.com including the following essential data (imperative requirements to be able to help you)

  1. Your full name, address and telephone number.
  2. The copy of the invoice or receipt.
  3. The article, color and size.
  4. A photograph clearly evidencing the defect.

Important Note:LIFE CONCEPT only accept claims for defects productive, never overuse, misuse or alteration.

 

How long do I have to return or change an article purchased online?

Thirty (30) days from the delivery date. It must be sent in the same conditions as it was received, with the original box and tickets.

 

When will I receive a refund of my money?

Once our team has received your return in our warehouse and it has been APPROVED within a period not exceeding 72 hours from its reception, you will receive your money using the same payment method you used for your order.